Refund and Returns Policy

Ruger Eshop Refund & Return Policy

1. Firearms and Ammunition

Final Sale: All sales of firearms and ammunition are final. Once a firearm is transferred to you from a Federal Firearms License (FFL) dealer, it cannot be returned or exchanged.
Pre-Transfer Inspection: It is the buyer’s responsibility to thoroughly inspect the firearm. If a defect or damage is found, you must refuse the transfer and contact Ruger Eshop immediately.
Post-Transfer Issues: Any defects found after the transfer must be handled directly through Ruger Parts & Service under the manufacturer’s warranty.

2. Accessories, Sportswear, and Parts

30-Day Window: Most non-firearm merchandise (e.g., holsters, clothing, magazines) can be returned within 30 days of the order shipment date.
Condition: Items must be in new, unused, and unaltered condition in their original manufacturer’s packaging. Used or installed merchandise is strictly non-refundable.
Restocking Fees: Non-defective returns may be subject to a restocking fee, typically ranging from 10% to 25% of the purchase price.

3. Return Process (RMA)

Authorization Required: You must obtain a Return Merchandise Authorization (RMA)number before shipping any items back. Packages received without an RMA may be refused or considered abandoned.
Shipping Costs: Customers are responsible for all return shipping and insurance costs unless the return is due to a Ruger Eshop error (e.g., wrong item shipped).
Documentation: Include a copy of your original invoice and the Return/Exchange Form inside the package.

4. Cancellations and Refusals

Cancellation Fee: Orders canceled after placement but before shipment may incur a processing or restocking fee (often 10-15%).
Failed Transfers: If a firearm is returned because of a failed background check or state law restriction, the customer is responsible for original shipping, return shipping, and a restocking fee.

5. Refunds

Method: Approved refunds will be issued to the original method of payment.
Exclusions: Original shipping, handling fees, and FFL transfer fees are non-refundable

Need help?